SHIPPING + RETURNS

SHIPPING

WE TRY TO PROCESS ORDERS AS FAST AS POSSIBLE, NORMALLY WITHIN A WEEK. SOME PIECES ARE MADE TO ORDER SO DELIVERY TIMES CAN CHANGE, IF SO WE TRY TO MAKE IT CLEAR IN THE PRODUCT PAGE.

WE SHIP FROM BERLIN USING CLIMATE NEUTRAL STANDARD SHIPPING WITH DHL. IT USUALLY TAKES FROM ONE TO TWO WEEKS TO DELIVER WITHIN THE EU.

OUR SHIPPING COSTS ARE BASED ON THE WEIGHT OF EACH PACKAGE AND WILL VARY DEPENDING ON THE WEIGHT OF THE SELECTED FURNITURE PIECES AND DESTINATION.

YOU WILL RECEIVE AN EMAIL RECEIPT IMMEDIATELY AFTER PURCHASE AND A SECOND EMAIL AS SOON AS YOUR ORDER HAS BEEN SHIPPED, THIS EMAIL WILL ALSO INCLUDE YOUR DHL TRACKING NUMBER.

 IF YOU WANT ANOTHER KIND OF SHIPPING PLEASE WRITE TO HELLO@THEMINIMONOPROJECT AND WE'LL SEE IF WE CAN HELP YOU.

WE SHIP FROM GERMANY, SO CUSTOMS AND IMPORT DUTIES DEPEND ON YOUR COUNTRY’S TRADING RELATIONSHIP WITH THE EU. AS CUSTOMS CAN VARY FROM COUNTRY TO COUNTRY WE ADVISE YOU CHECK YOUR OWN COUNTRY’S IMPORT STATUS IF YOU ARE UNSURE.

RETURNS

IF YOU CHANGE YOUR MIND ABOUT YOUR PURCHASE, OR YOU DON'T LIKE HOW THE MiNiMONO LOOKS AT YOUR HOME YOU CAN RETURN IT WITHIN 14 DAYS FROM THE DELIVERY DATE.

IF YOU WANT TO SEND IT BACK TO US PLEASE CONTACT US BEFOREHEAD HERE: HELLO@THEMINIMONOPROJECT 

RETURNS MUST BE SENT TO US IN THEIR ORIGINAL CONDITION AND PACKAGING.

IT IS UNSUSTAINABLE FOR US TO OFFER RETURN SHIPPING AT NO COST. HOWEVER WE WILL MAKE IT AS SIMPLE AS POSSIBLE FOR YOU: AFTER YOU LET US KNOW WE WILL MAKE A SHIPPING LABEL AND SEND IT TO YOU. ALL YOU HAVE TO DO IS STICK IT TO THE PARCEL AND BRIING IT TO A DHL DROP OFF POINT IN YOUR AREA. ONCE THE PACKAGE GETS TO US WE WILL CHECK IT AND REFUND THE PRICE MINUS THE RETURN SHIPPING COSTS (WHICH ARE THE SAME AS THE SHIPPING COSTS).

PLEASE NOTE: RETURNS ARE NOT POSSIBLE ON BESPOKE OR MADE TO ORDER PIECES (LIKE THE M6N1 HIGH TABLES) .